Nova has 28 apprenticeship training centres throughout the West Midlands and the East of England. All centres are well equipped with ICT, plasma screens and a range of other resources. Many of our centres have additional workshops where you can learn a trade such as bricklaying, hairdressing, retail, beauty, plumbing, decorating, plastering, carpentry or motor vehicle.
Intermediate and Advanced Apprenticeships are available for those aged 16 years upwards and employed for 30 hours per week or more.
Apprenticeship courses provide an excellent opportunity for people to learn as they earn and gain nationally recognised qualifications on the job.
Intermediate
The Level 2 Apprenticeship Diploma in Customer Service aims to equip participants with the skills, knowledge and understanding of effective customer service. It will build practical skills to support a business environment deliver and enable participants to understand how its delivery and legislation affects customer expectations.
The qualification will form part of a Level 2 apprenticeship which includes a knowledge certificate, maths and English at L1 and personal learning and thinking skills.
Advanced
The Level 3 Advanced Apprenticeship Diploma in Customer Service is aimed at supervisors or managers who develop processes that provide effective customer service delivery within an organisation.
The qualification will include a combined competence and knowledge certificate, maths and English at L2, employee rights and responsibilities and personal learning and thinking skills.
You will be guided and fully supported through your programme of learning by trade qualified and industry experienced assessors who will visit you in your workplace as you carry out your job.
Our courses are accredited by City & Guilds and are offered at both Level 2 & 3.
Further progression to higher level qualifications are a chosen route for some individuals.
Apprenticeships are free training courses that are government funded.
Education, Health & Care Plan
At Nova training we aim to provide training and education for all who can benefit from it, including those with Education, Health & Care Plan. Nova Training believes that all people are of equal value and seeks to promote positive attitudes towards diversity and to eliminate discrimination.
An EHCP replaces Statements of special educational needs (SSEN) and Learning Difficulties Assessments for children and young people with special educational needs.
If you have an EHC Plan or disability and you would like to know more about what we offer at Nova Training, please email us at highneeds@novatraining.co.uk
