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Training Centres

Nova has 22 apprenticeship training centres throughout the West Midlands and the East of England. All centres are well equipped with ICT, plasma screens and a range of other resources. Many of our centres have additional workshops where you can learn a trade such as bricklaying, hairdressing, retail, beauty, plumbing, decorating, plastering, carpentry or motor vehicle.


Customer Service Practitioner


Customer Service Practitioner

Course Description

Customer Service Practitioners need to demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge.  Customer interactions may cover a wide range of situations and can include: face to face, phone, post, email, text and social media. Customer service roles include: customer service trainee, customer service advisor, customer service assistant.


Enquire about this training centre course